Email notifications
Pliic sends an email whenever something relevant happens to a suggestion, a support ticket, or a What’s New post — both to whoever submitted it and, when it makes sense, to whoever voted on it. There’s nothing to configure: these emails are automatic and already enabled on every plan.
When an email is sent
Section titled “When an email is sent”| Event | Who receives it |
|---|---|
| A suggestion’s status changes (e.g. Planned → In progress) | The suggestion’s author always; voters if the “Notify voters” option is checked |
| Someone comments on a suggestion | The suggestion’s author and anyone who commented on it before |
| A What’s New post is published | The author and voters of the suggestions linked to that post, once per post |
| A support ticket is created | Whoever opened the ticket (confirmation receipt) |
| The team publicly replies to a ticket | Whoever opened the ticket |
| A ticket is marked resolved | Whoever opened the ticket |
| A ticket is assigned to a team member | The team member who received the ticket |
Internal notes on a ticket (visible only to the team) never send an email to whoever opened the ticket.
Confirming a suggestion’s status change
Section titled “Confirming a suggestion’s status change”When you change a suggestion’s status from the dashboard, Pliic opens a confirmation before applying the change, with a Notify voters option checked by default.
- The suggestion’s author always receives the status update email, regardless of this option.
- The Notify voters checkbox only controls whoever voted on the suggestion. Uncheck it when you want to update the status without sending a wave of emails — for small tweaks or status corrections, for example.
If your team’s public board is enabled, the status update email includes a button to view the suggestion on the public page.
Support ticket emails
Section titled “Support ticket emails”The four key moments of a ticket — creation, reply, resolution, and assignment — already trigger an email automatically, with no team configuration needed:
- Creation: whoever opened the ticket receives a receipt confirming it was received.
- Public reply: when a team member replies to the ticket (not an internal note), whoever opened it receives the reply by email.
- Resolution: when the ticket is marked resolved, whoever opened it receives a closing email.
- Assignment: when a ticket is assigned to a team member, that member receives an email letting them know.
What’s New emails
Section titled “What’s New emails”When you publish a post in What’s New, the author and every voter on the suggestions linked to that post get an email, once per post.
- A post with no linked suggestions doesn’t generate any email.
- Republishing a post after unpublishing it does not resend the email — the notice already went out the first time it was published.
- If your team’s public board “What’s New” tab is enabled, the email includes a button to view the post on the public page.
Unsubscribing (for whoever receives suggestion, ticket, and What’s New emails)
Section titled “Unsubscribing (for whoever receives suggestion, ticket, and What’s New emails)”Every notification email has an unsubscribe link in the footer — plus the native unsubscribe button in Gmail and Apple Mail, next to the sender. Clicking it opens a confirmation page, with the option to resubscribe at any time.
Unsubscribing applies to all notification emails from that app — it isn’t possible to unsubscribe from just one type (e.g. suggestions only) while keeping another active.
Next steps
Section titled “Next steps”- Managing suggestions — how to respond to and change the status of a suggestion
- Public suggestion board — where to enable the suggestion link used in emails
- What’s New — how to publish the posts that generate these emails