Survey results
Every active or archived survey has a results page, available at Surveys → survey name → Results.
Overall metrics
Section titled “Overall metrics”| Metric | What it means |
|---|---|
| Submitted responses | How many people answered the survey through to the end |
| Dismissals | How many people closed the survey without answering |
| Completion rate | Submitted responses ÷ (submitted responses + dismissals) |
The completion rate only measures people who saw the survey and decided to answer or dismiss it — it isn’t a measure of “how many people opened the widget in total,” since Pliic doesn’t track people who saw the survey and simply didn’t interact with it.
Results by question type
Section titled “Results by question type”- Single choice — distribution of responses per option, as a count and a percentage
- Rating (1 to 5) — the average score and a histogram showing how many responses landed on each rating
- Short text — the list of every text response received
What isn’t available
Section titled “What isn’t available”- Exporting results as CSV
- Segmenting results by page, event, or user attribute
- Native NPS scoring (a single-choice question can be used as an approximation, e.g. “On a scale of 0 to 10, would you recommend…”)