Plans

Pliic offers three plans to fit different needs.

Free

Ideal for testing the platform or personal projects.

• 1 app
• 2 members
• 100 suggestions/month
• 50 tickets/month
• Surveys in the widget (1 active at a time)

Starter

For small teams that need more resources.

• 3 apps
• 5 members
• 100 suggestions/month
• 500 tickets/month
• API, webhooks, and MCP access
• Surveys in the widget (up to 5 active)
• Team audit log, with filters and CSV export

Pro

For teams that need unlimited scale.

• Unlimited apps
• Unlimited members
• Unlimited suggestions
• Unlimited tickets
• Unlimited surveys
• Everything in Starter
• No Pliic branding
• Priority support

Every plan includes a public suggestion board (1 per team) and What’s New to announce updates to your users, with no limit on the number of posts.

7-day free trial

Every new account starts on Starter for 7 days, no credit card required. During this period you get everything Starter offers.

If your team is older and hasn’t used the trial yet, you can activate the 7 free days at any time from Team Settings > Billing, by clicking Activate 7-day trial. No credit card needed here either.

The trial is one-time per team. If a team has already used it (including teams that subscribed and later canceled), the activation button won’t show up again — instead you’ll see Subscribe to Starter, which goes straight to Stripe checkout.

While the trial is active, a banner in the dashboard shows how many days are left, and the same countdown appears in Team Settings > Billing.

Once the 7 days are up and you haven’t subscribed to a plan, your team automatically switches to Free. Nothing is charged and no data is lost, but Starter-only features (more apps and members, API, webhooks, team audit log, more active surveys) stop working until you subscribe.

Three days before the trial ends, and on the day it ends, the team owner gets an email about it.

To subscribe, during the trial or after it ends, use the same plans screen: see “Choosing or changing your plan” below.

Managing your subscription

Go to Team Settings > Billing to see your current plan, price, next billing date, and a card with your plan usage (apps, members, suggestions this month, and active surveys).

On the Billing tab of that same page, you’ll also find:

• Open portal, which opens the Stripe portal to update tax details, your billing email, and download your full invoice history (available once you have a paid subscription)
• The option to cancel your subscription, see “Canceling your subscription” below

At the top of the page, the View plans button opens a window with the available plans to upgrade or downgrade.

Tax details on your invoices

When you subscribe to a paid plan, the payment screen asks for a billing address and offers an optional tax identification field. That is where you enter your company’s tax number: a CNPJ or CPF in Brazil, a VAT number in Europe, an EIN in the United States, or the equivalent where you are.

Whatever you enter shows up on the invoices you download, which is usually what your finance team needs to record the expense.

Already subscribed and want to add or fix it? You don’t need to cancel anything. On the Billing tab, click Open portal and edit it in the Stripe portal. The change applies to future invoices; past ones stay exactly as they were issued.

Choosing or changing your plan

Clicking View plans opens a window with cards showing monthly and yearly pricing for each plan. If your team already has a paid subscription, only the Starter and Pro cards are shown, so you can switch between them. To stop paying instead of switching plans, see “Canceling your subscription” below.

To compare all features side by side, including each plan’s active survey limit, click Compare all features to expand the full table inside the same window.

Canceling your subscription

Canceling is the cheaper alternative to deleting the team: your team keeps existing, with all your data preserved, and nobody loses access.

1. Go to Team Settings > Subscription, Billing tab
2. Click Cancel subscription
3. Confirm in the dialog that appears

Your subscription stops renewing right away, but access to the paid plan continues until the end of the period you already paid for, with no further charges. Once that period ends, the team automatically switches to the Free plan: nothing is deleted, but anything over the Free plan’s limits becomes read-only until you subscribe again.

There’s no refund for the days left, canceling just stops the next charge.

If you’re also considering deleting the team and several paid days are still left, it’s worth canceling the subscription today and scheduling the team deletion for the date the paid period ends. Deleting a team with an active subscription cancels it right away and doesn’t refund anything, so this order gets you the full use of what you already paid for.