Privacy & data retention
Retention windows
Section titled “Retention windows”| Data | Window | What happens after |
|---|---|---|
| Deleted account (and teams you solely own) | 30-day grace window | Permanently erased, no way back |
| Activity history (actions logged in the dashboard) | 365 days | Removed automatically |
The 30-day window exists so you can undo an account deletion made by mistake or after changing your mind, see how in Deleting my account. After that window, an automatic process runs every day and permanently erases account and team data past their grace window.
Export your data before deleting
Section titled “Export your data before deleting”If you want to keep a copy of your data before deleting your account, see Exporting my data. Once the deletion is permanent, that data no longer exists and can’t be recovered.
Backups
Section titled “Backups”Beyond the data on the platform, our hosting infrastructure also keeps automatic database backups, taken every day and kept for up to 30 days. When a permanent deletion happens (after the 30-day grace window), the erased data also disappears from those backups within 30 days of the purge. Data that has already been deleted is never restored from a backup. If a backup ever needs to be restored because of an infrastructure incident, your deletion is reapplied right after.
Talk to us about privacy
Section titled “Talk to us about privacy”For requests related to your personal data (access, correction, deletion, or any other question about how Pliic handles your information), email [email protected]. We respond within 15 days, the deadline set by art. 19 of Brazil’s LGPD.
For the full text on how Pliic handles personal data, see the Privacy Policy.